FAQ

Welcome to our FAQ page! Here, we’ve compiled answers to common questions to ensure you have all the information you need. If you can’t find your question here, feel free to contact us directly.

General Questions

1. What products do you offer?

  • We offer a wide range of nicotine products, including:
  • E-cigarettes
  • Vape devices and accessories
  • E-liquids in various flavors and nicotine strengths
  • Tobacco products
  • Nicotine pouches and gum

2. Who can purchase products from your shop?

You must be of legal age in your region to purchase nicotine products. Please have valid government-issued identification ready at the time of purchase.

3. Do you sell non-nicotine products?

Yes, we also offer non-nicotine options, including zero-nicotine e-liquids and other accessories.

Shipping and Delivery

4. Where do you ship your products?

We currently ship within [specify regions or countries]. Due to regulations, some locations may be restricted.

5. How long does shipping take?

Orders are processed within 1-2 business days. Delivery times vary depending on your location but typically range from 3-7 business days.

6. What are your shipping fees?

Shipping fees depend on your order’s weight, size, and destination. Free shipping may be available for orders over a certain amount.


Product Use and Safety

7. How do I choose the right nicotine strength?

Nicotine strength depends on your preferences and prior experience with nicotine. For beginners, we recommend starting with lower strengths and adjusting as needed.

8. Are nicotine products safe?

Nicotine is an addictive substance and should be used responsibly. Pregnant or breastfeeding individuals and those with certain health conditions should avoid using nicotine products.

9. What should I do if my device isn’t working?

Check the product’s user manual for troubleshooting tips. If the issue persists, contact our customer support team for assistance.

Returns and Refunds

10. What is your return policy?

We accept returns of unopened and unused products within 30 days of purchase. Please review our Return Policy for detailed instructions.

11. How do I request a refund?

To request a refund, contact our customer service team with your order details and reason for the return. Refunds are typically processed within 5-7 business days after approval.

Regulations and Compliance

12. What are the legal requirements for buying nicotine products?

All customers must comply with local laws regarding the sale and use of nicotine products. This includes providing proof of age and adhering to usage restrictions.

13. Are your products compliant with local regulations?

Yes, all our products meet regulatory standards in the regions where we operate.

Contact Us

Still have questions? Reach out to us:

Email: info@nicbonbon.com 

We’re here to help!